Shipping policy

This Shipping Policy explains how orders placed with The Ashtray are processed and shipped. By placing an order, you agree to the terms outlined below.

Order Processing Time

• Orders are typically processed within 1–2 business days after payment is received and verified.
• Orders placed on weekends or holidays will begin processing the next business day.
• Processing time does not include shipping transit time.

We reserve the right to delay or cancel orders for verification, compliance, or fraud-prevention purposes.

Shipping Origin

All orders are shipped from Ohio, USA.

Shipping Methods & Carriers

We ship using reputable third-party carriers, which may include:

• USPS
• UPS
• FedEx

Shipping methods and rates are calculated at checkout based on order size, weight, and destination.

Adult Signature & Age Verification

Due to the nature of tobacco products:

• Adult signature (21+) may be required upon delivery
• Age verification may be performed at checkout and/or delivery
• Orders that fail age verification will be canceled and are not eligible for refunds

It is the customer’s responsibility to ensure someone of legal age is available to receive the shipment.

Shipping Restrictions

We only ship to addresses within the United States where tobacco sales and delivery are legally permitted.

We do not ship to:

• P.O. Boxes (for tobacco products)
• States, cities, or municipalities where shipping tobacco products is restricted or prohibited

Orders placed in restricted areas may be canceled without refund.

Estimated Delivery Times

Estimated delivery times shown at checkout are not guaranteed and may be affected by:

• Carrier delays
• Weather conditions
• Holidays
• Incorrect or incomplete address information

The Ashtray is not responsible for delays once the order has been handed off to the carrier.

Incorrect Addresses

Customers are responsible for providing accurate and complete shipping information.

If an order is returned due to an incorrect or incomplete address:

• The customer is responsible for reshipping costs
• Refunds are not guaranteed

Lost, Stolen, or Damaged Packages

• Once a package is marked as delivered by the carrier, The Ashtray is not responsible for lost or stolen packages
• If an order is damaged in transit, contact us within 48 hours of delivery with photos of the damage

We will assist with carrier claims when applicable, but replacements or refunds are not guaranteed.

Shipping Fees

• Shipping fees are non-refundable
• Promotional or free shipping offers are subject to change at any time

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Compliance Notice

By placing an order, you confirm that:

• You are 21 years of age or older
• You are legally permitted to receive tobacco products at your shipping address
• You accept responsibility for compliance with all applicable laws

Policy Updates

The Ashtray reserves the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting to our website.

Contact Us

 

For shipping-related questions, please contact us at:

📧 [your support email here]

🌐 [theashtray.com – if applicable]